SHIPPING & DELIVERY

Orders

You warrant that all information you supply to us at the time of placing an order (Order)for products that are offered for sale by us through the Neon Rabbit.eu website is true and correct.

Neon Rabbit has the right to accept or decline your Order at any time after receipt of your Order.  We may require additional verifications or information before accepting any Order.

Neon Rabbit reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.

Please note that all of our products are made to order especially for you, so dispatch times may vary according to availability. Your new Neon item is set to go within and no more than 10 days from your order. Your patience is appreciated.

Neon Rabbit ships orders Monday to Friday and does not operate on public holidays. We will email you to confirm the order and let you know when to expect your new Neon Rabbit item.

Slovenia:

The estimated delivery time of orders within Slovenia is 1-2 business days after shipment. Your orders are shipped using Slovenian Post.

International:

Standard delivery uses Slovenia Post and overseas postal services.

The estimated delivery time is 5-10 days after shipment. Once your package has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

Change of Address

Neon Rabbit cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact Neon Rabbit immediately.

Price

Prices displayed on the Site are shown in Euros and include Tax of 25%(VAT). Prices are subject to change at any time. Delivery costs are free of charge.

 Payment

You must pay Neon Rabbit for the Products at the time of placing your Order using the Site. We accept Maestro, Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.

If you elect to pay by Visa, MasterCard or Maestro, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.

Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted.

Please seePayPalfor information on PayPal payments.

Security

Your credit card details are not stored by the Site. When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the Site. Neon Rabbit will report any instances of credit card fraud to the Slovenian Police and banking authorities.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

Returns

If you receive any Products that you are unhappy with, you may return the item to Neon Rabbit within 10 days of receiving it and we will offer you a store credit or refund for the purchase price of the item. The purchase price is the amount you paid for the Product and does not include any delivery costs.

If you wish to exchange a Product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

All items returned to us must be returned in the original condition - unworn, unwashed and with the tags attached. We will not be able to accept any items for return which are not in the original condition.

You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as Neon Rabbit is not liable for any items lost in the post.

 If you are not happy with the product that you have received, please contact us at: info@neonrabbit.eu

Customs

Customers outside Slovenia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Curency

Neon Rabbit does not convert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in Euros and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.




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